Our History

In November of 1996, Timberline Total Solutions, a privately owned and operated company, began as a three-seat call center at 8429 Blondo Street in Omaha, NE.

In 2005, rapid growth presented Timberline the opportunity to move to its current state-of-the-art facility located at 5807 North 102nd Street. Timberline Total Solution's programs focus primarily on business to consumer and business to business communications.

These programs cover a wide range include existing business relationship selling opportunities, fund raising, lead generation, appointment setting, billing, tech support, surveys, customer retention, e-chat, web-mail and fulfillment. Industries Timberline services include cable, finance, telecommunications, political, retail, technology. While that's quite a list - don't let it fool you! Timberline is constantly looking for new ways to reach both our clients and our customers!

In order to provide for successful relationships with employees, customers, and clients alike, Timberline Total Solutions typically offers the following positions:

Contact Service Agent
These agents are blended and work in both inbound and outbound capacities. Working in sales, surveys, customer retentions, etc, these agents are well-trained in multiple aspects of the company

Quality Assurance Auditor
Casually known as QA, these individuals help to monitor the calls coming in and going out of the building. They, help to provide feedback on the phone calls and sales techniques.

Verifications Auditor
The auditors verify sales that are made to customers. They listen to phone calls and ensure that the regulations and guidelines are being followed accurately.

Process Service Representative
These representatives work to make any sales a reality for the customers. By entering orders into the client computer systems, they provide the customers with the services ordered.

Contact Center Lead Agent
Lead Agents interact very closely with the Contact Service Agents. These individuals motivate, organize, coach, and much more to make sure that the contact center floor runs smoothly.

Contact Center Supervisor
Supervisors oversee the whole operation on the floor. By answering questions for Leads and coordinating programs and agents, the Supervisors keep the flow of operations.