Our History

In November of 1996, Timberline Total Solutions, a privately owned and operated company, began as a three-seat call center at 8429 Blondo Street in Omaha, NE.

Timberline Total Solution's programs focus primarily on business to consumer and business to business communications.These programs cover a wide range include existing business relationship selling opportunities, fund raising, lead generation, appointment setting, billing, tech support, surveys, customer retention, e-chat, web-mail and fulfillment. Industries Timberline services include cable, finance, telecommunications, political, retail, technology. While that's quite a list - don't let it fool you! Timberline is constantly looking for new ways to reach both our clients and our customers!

In order to provide for successful relationships with employees, customers, and clients alike, Timberline Total Solutions typically offers the following positions:

Contact Center Representative
These agents are blended and work in both inbound and outbound capacities. Working in sales, surveys, customer retentions, etc, these agents are well-trained in multiple aspects of the company

Quality Assurance Auditor
Casually known as QA, these individuals help to monitor the calls coming in and going out of the building.They help to provide feedback on the phone calls and sales techniques.

Verifications Auditor
The auditors verify sales that are made to customers. They listen to phone calls and ensure that the regulations and guidelines are being followed accurately.

Contact Center Supervisor
Supervisors oversee the whole operation on the floor. By answering questions for Leads and coordinating programs and agents, the Supervisors keep the flow of operations.